Efektivitas Coretax System sebagai Penunjang Kualitas Pelayanan Perpajakan di Kantor Pelayanan Pajak (KPP) Pratama Kediri

Authors

  • Kharisma Rada Ikrima Salsabila Universitas Hasyim Asy'ari
  • Dwi Ari Pertiwi Universitas Hasyim Asy’ari

DOI:

https://doi.org/10.24269/japp.v5i2.12873

Abstract

Digital transformation in tax administration plays a crucial role in improving service effectiveness and the quality of public services. This study aims to analyze the effectiveness of the Coretax System in supporting the quality of tax services at the Pratama Tax Office (KPP) Kediri. This research employed a qualitative descriptive approach with data collected through in-depth interviews, direct observation, and documentation involving tax officers and taxpayers who used the Coretax System during the period of September to November 2025. The results indicate that the Coretax System contributes significantly to faster service processes, improved accuracy and integration of information, easier access for taxpayers, and higher efficiency in administrative procedures. Nevertheless, several challenges were identified, including system slowdowns during peak service hours, incomplete data migration, and limited digital literacy among some taxpayers. Overall, the Coretax System is considered effective in enhancing tax service quality at KPP Pratama Kediri, although further optimization is still required to improve system stability and strengthen user readiness.

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Author Biography

Kharisma Rada Ikrima Salsabila, Universitas Hasyim Asy'ari

Kharisma Rada Ikrima Salsabila is a student in the Accounting Study Program at Hasyim Asy'ari University. Her research interests include taxation, public services, and the digitalization of the tax system. Her current research focuses on the utilization and effectiveness of Coretax services in tax administration.

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Published

2025-08-30

Issue

Vol. 5 No. 2 (2025): August

Section

Articles

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Copyright (c) 2025 Kharisma Rada Ikrima Salsabila, Dwi Ari Pertiwi

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