Pengembangan Sistem Manajemen Pelatihan Berbasis Web dengan Pendekatan Design Thinking untuk Meningkatkan Efisiensi Administrasi di BPSDM Provinsi Maluku
DOI:
https://doi.org/10.24269/mtkind.v19i1.12241Abstract Administrasi pelatihan ASN di lingkungan BPSDM Provinsi Maluku Utara masih dilakukan secara manual, sehingga menimbulkan inefisiensi dalam pengelolaan data peserta, proses pendaftaran, dan dokumentasi hasil pelatihan. Penelitian ini bertujuan mengembangkan sistem manajemen pelatihan berbasis web menggunakan pendekatan Design Thinking. Metodologi ini melibatkan lima tahap utama: Empathize, Define, Ideate, Prototype, dan Test, yang secara partisipatif melibatkan pengguna akhir sebagai sumber kebutuhan sistem. Hasil implementasi sistem menunjukkan peningkatan efisiensi signifikan, yaitu waktu administrasi berkurang hingga 50% dibanding metode konvensional. Sistem ini juga mampu meningkatkan akurasi pelaporan data pelatihan serta memfasilitasi pelacakan peserta dan program secara real-time. Evaluasi dilakukan melalui pengujian sistem menggunakan metode blackbox dan wawancara pengguna, yang menunjukkan tingkat epuasan tinggi pada aspek antarmuka dan fungsionalitas. Sistem ini tidak hanya mendukung prinsip transformasi digital pemerintahan, tetapi juga dapat diadopsi sebagai model aplikasi pada instansi pelatihan lainnya. Hasil penelitian ini menunjukkan bahwa pendekatan Design Thinking mampu menciptakan solusi digital yang relevan, adaptif, dan berpusat pada pengguna. Kata kunci:
References
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[22] Purnomo, G., & Taryana, A. (2025). Perancangan Pelaporan Beasiswa Online BPJS Ketenagakerjaan Menggunakan Design Thinking. Jurnal Comserva, 4(9), 1–10. https://doi.org/10.59141/comserva.v4i9.2795
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[2] Faslah, A., & Yuliana, E. (2024). Peran Digitalisasi dalam Efisiensi Pelayanan Publik di Indonesia. Jurnal Inovasi Manajemen, Kewirausahaan, Bisnis dan Digital, 2(2), 136–147. https://ejournal.arimbi.or.id/index.php/JIMaKeBiDi/article/view/525
[3] Khaeromah, dkk. (2021). Digitalisasi Birokrasi melalui Pembangunan Smart ASN di Kantor Regional XII BKN Pekanbaru. Jurnal El Riyasah, 12(2), 145–160.
[4] Xue, Z. (2020). Comprehensive Digital Transformation of Cadre Education. Journal of E-Government, 18(3), 45–57. https://doi.org/10.1007/s12345-020-00034-y
[5] Tsakalidis, A., & Vergidis, K. (2021). Business Process Redesign in the Public Sector. Government Information Quarterly, 38(1), 101544. https://doi.org/10.1016/j.giq.2020.101544
[6] Kementerian PANRB. (2021). Peraturan tentang SPBE. https://peraturan.go.id/
[7] Vassallo, J. P., Banerjee, S., Zaman, H., & Prabhu, J. (2023). Design thinking and public sector innovation. Research Policy, 52(2), 104768. https://doi.org/10.1016/j.respol.2023.104768
[8] Yang, F., & Wang, L. (2023). Design Thinking in Public Policy Design. LNEP, 26, 877. https://doi.org/10.54254/2753-7048/26/20230877
[9] Vinni, R. (2021). Design Thinking in Public Value Creation. Nispacee J. Public Admin., 14(1), 1–25. https://doi.org/10.2478/NISPA-2021-0011
[10] Starostka, J. (2022). Design in Danish Municipalities. DRS2022. https://doi.org/10.21606/drs.2022.517
[11] Lin, T.-H. (2016). Redesigning Public Organizational Change. Design Management Journal, 11(2), 50–62. https://doi.org/10.1111/DMJ.12026
[12] Tõnurist, P., et al. (2020). Introducing Systems Thinking into Public Institutions. OECD. https://doi.org/10.1787/3A9ACAA6-EN
[13] Gunawan, P., & Taryana, A. (2025). Pelaporan Beasiswa Online BPJS. Comserva, 4(9), 1–10. https://doi.org/10.59141/comserva.v4i9.2795
[14] Amima, S. P., et al. (2025). Design Thinking pada UMKM. Al-Kalam, 12(1), 101–115. https://doi.org/10.31602/al-kalam.v12i1.17214
[15] Oliveira, J.C., & Sousa, J. (2025). Design Thinking dan Kurikulum. Curriculum Studies Journal. https://doi.org/10.29327/5484804
[16] Singh, N. (2021). Design Thinking untuk Evaluasi Pelatihan. European J. of Training and Development. https://doi.org/10.1108/EJTD-09-2021-0150
[17] Carvalheiro, E. M., et al. (2025). Design Thinking na extensão curricular. Educação e Pesquisa. https://doi.org/10.20873/designthinking
[18] Bason, C. (2018). Leading Public Design. Bristol University Press. https://doi.org/10.51952/9781447336259.ch008
[19] Guadie, A. Y., et al. (2025). Health Management Information Systems. medRxiv. https://doi.org/10.1101/2025.01.19.25320816
[20] Idris, A. Y., & Rahman, S. (2025). Design-Based Research in E-Training. IGI Global. https://doi.org/10.4018/979-8-3693-8452-7.ch004
[21] Tõnurist, P., et al. (2020). Introducing Systems Thinking into Public Institutions. OECD. https://doi.org/10.1787/3A9ACAA6-EN
[22] Purnomo, G., & Taryana, A. (2025). Perancangan Pelaporan Beasiswa Online BPJS Ketenagakerjaan Menggunakan Design Thinking. Jurnal Comserva, 4(9), 1–10. https://doi.org/10.59141/comserva.v4i9.2795
[23] Amima, S. P., Lestari, D., & Arifianto, R. (2025). Penerapan Design Thinking pada UMKM Pentol Porang Sharf. Jurnal Al-Kalam, 12(1), 101–115. https://doi.org/10.31602/al-kalam.v12i1.17214
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2025-07-30
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