Measuring Digital Maturity in Local Government: A Case Study of Karanganyar Regency Technological Adoption and Organizational Readiness
DOI:
https://doi.org/10.24269/ars.v13i1.9152Abstract Although there is no fixed definition for digital maturity, it can be concluded that digital maturity refers to the ability of an organization to use digital technology effectively and efficiently in achieving its strategic goals. This research proposes a new framework to assess the digital maturity of local governments called the Digital Maturity Model for Local Governments in Indonesia (DMM-LGI). The framework has two main dimensions, namely technology adoption and organizational readiness. This research method uses a mixed approach, combining quantitative and qualitative research methods. The research process begins with a literature review from scopus-indexed journals, followed by the formulation of a digital maturity framework, measuring the level of digital maturity, identifying a certain level, and providing recommendations for further digital transformation. The results showed that the digital maturity of the local government of Karanganyar regency was at the level of average digitalization, where the main obstacle was that there were limitations in aspects of adequate and quality human resources (HR). In addition, the excessive number of applications and information systems poses new problems, especially related to integration and interoperability. The suggestion for future research is that the concept of digital maturity is dynamic, nothing is fixed and will continue to evolve as science and technology advance
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Lyudmila, P., & Anzhela, H. (2022). Main directions for improving public administration mechanisms in Ukraine. International Journal of Advanced and Applied Sciences, 9(8), 41–48. https://doi.org/10.21833/ijaas.2022.08.005
Merdin, D., Ersoz, F., & Taskin, H. (2022). Digital Transformation: Digital Maturity Model for Turkish Businesses. Gazi University Journal of Science, 36(1), 263–282. https://doi.org/10.35378/gujs.982772
Merzlov, I., & Shilova, E. (2022a). A Digital Maturity Model for Organizations: An Approach to Assessment and Case Study. International Journal of Systematic Innovation, 7(2), 22–36. https://doi.org/10.6977/IJoSI.202206_7(2).0002
Merzlov, I., & Shilova, E. (2022b). A Digital Maturity Model for Organizations: An Approach to Assessment and Case Study. International Journal of Systematic Innovation, 7(2), 22–36. https://doi.org/10.6977/IJoSI.202206_7(2).0002
Minonne, C., Wyss, R., Schwer, K., Wirz, D., & Hitz, C. (2018). Digital maturity variables and their impact on the enterprise architecture layers. Problems and Perspectives in Management, 16(4), 141–154. https://doi.org/10.21511/ppm.16(4).2018.13
Nasiri, M., Saunila, M., & Ukko, J. (2022). Digital orientation, digital maturity, and digital intensity: determinants of financial success in digital transformation settings. International Journal of Operations and Production Management, 42(13), 274–298. https://doi.org/10.1108/IJOPM-09-2021-0616
Neunaber, T., & Meister, S. (2023). Digital Maturity and Its Measurement of General Practitioners: A Scoping Review. International Journal of Environmental Research and Public Health, 20(5). https://doi.org/10.3390/ijerph20054377
Nikopoulou, M., Kourouthanassis, P., Chasapi, G., Pateli, A., & Mylonas, N. (2023). Determinants of Digital Transformation in the Hospitality Industry: Technological, Organizational, and Environmental Drivers. Sustainability (Switzerland), 15(3). https://doi.org/10.3390/su15032736
Perera, S., Jin, X., Das, P., Gunasekara, K., & Samaratunga, M. (2023). A strategic framework for digital maturity of design and construction through a systematic review and application. Journal of Industrial Information Integration, 31(November 2022), 100413. https://doi.org/10.1016/j.jii.2022.100413
Pinto, M. R., Salume, P. K., Barbosa, M. W., & de Sousa, P. R. (2023a). The path to digital maturity: A cluster analysis of the retail industry in an emerging economy. Technology in Society, 72(July 2022), 102191. https://doi.org/10.1016/j.techsoc.2022.102191
Pinto, M. R., Salume, P. K., Barbosa, M. W., & de Sousa, P. R. (2023b). The path to digital maturity: A cluster analysis of the retail industry in an emerging economy. Technology in Society, 72. https://doi.org/10.1016/j.techsoc.2022.102191
Pirola, F., Cimini, C., & Pinto, R. (2020). Digital readiness assessment of Italian SMEs: a case-study research. Journal of Manufacturing Technology Management, 31(5), 1045–1083. https://doi.org/10.1108/JMTM-09-2018-0305
Polyanska, A., Savchuk, S., Dudek, M., Sala, D., Pazynich, Y., & Cichoń, D. (2022). Impact of Digital Maturity on Sustainable Development Effects In Energy Sector In The Condition of Industry 4.0. Naukovyi Visnyk Natsionalnoho Hirnychoho Universytetu, 6, 97–103. https://doi.org/10.33271/nvngu/2022-6/097
Pucihar, A., & Borštnar, M. K. (2022). Measurement of Digital Maturity of Enterprises. IDIMT 2022 - Digitalization of Society, Business and Management in a Pandemic: 30th Interdisciplinary Information Management Talks, 43–50. https://doi.org/10.35011/IDIMT-2022-43
Ranerup, A., & Henriksen, H. Z. (2019). Value positions viewed through the lens of automated decision-making: The case of social services. Government Information Quarterly, 36(4). https://doi.org/10.1016/j.giq.2019.05.004
Redjep, N. B., Balaban, I., & Zugec, B. (2021). Assessing digital maturity of schools: framework and instrument. Technology, Pedagogy and Education, 00(00), 1–16. https://doi.org/10.1080/1475939X.2021.1944291
Robertson, J., Botha, E., Walker, B., Wordsworth, R., & Balzarova, M. (2022). Fortune favours the digitally mature: the impact of digital maturity on the organisational resilience of SME retailers during COVID-19. International Journal of Retail and Distribution Management, 50(8–9), 1182–1204. https://doi.org/10.1108/IJRDM-10-2021-0514
Rytova, E., Verevka, T., Gutman, S., & Kuznetsov, S. (2020). Assessing the Maturity Level of Saint Petersburg’s Digital Government. International Journal of Technology, 11(6), 1081–1090. https://doi.org/10.14716/ijtech.v11i6.4440
Salume, P. K., Barbosa, M. W., Pinto, M. R., & Sousa, P. R. (2021). Key dimensions of digital maturity: A study with retail sector companies in Brazil. Revista de Administracao Mackenzie, 22(6). https://doi.org/10.1590/1678-6971/ERAMD210071
Sándor, Ã., & Gubán, Ã. (2022). A multi-dimensional model to the digital maturity life-cycle for SMEs. International Journal of Information Systems and Project Management, 10(3), 58–81. https://doi.org/10.12821/ijispm100303
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