UTILIZATION OF THE JKN MOBILE APPLICATION AS AN EFFORT TO SUPPORT PAPERLESS IN SAMARINDA CITY

Authors

  • Apriyani - Universitas Widya Gama Mahakam Samarinda, Indonesia https://orcid.org/0000-0002-7141-8821
  • Kartina Wulandari Universitas Widya Gama Mahakam Samarinda, Indonesia
  • Suwignyo - Universitas Widya Gama Mahakam Samarinda, Indonesia
  • Rindha Mareta Kusumawati Universitas Widya Gama Mahakam Samarinda, Indonesia

DOI:

https://doi.org/10.24269/ijhs.v8i1.6656

Abstract

One of the efforts to support paperless is using various media, including the JKN mobile application (National Health Guarantee). Health BPJS continues to work on expanding the participation coverage to reach all citizens and encourage them to become JKN-KIS participants. JKN Mobile Application is an innovation by Health BPJS to improve the community's service in the health field. Through the run of this application, it can be seen whether JKN mobile application usage has been utilized. The purpose of this research was to find out the utilization of JKN mobile application usage. The analysis method used was descriptive quantitative analysis. The research respondents used the JKN mobile application, which comprised 27 people (28,13%). At the same time, those who did not use the JKN mobile application were 69 people (71,88%). Based on those data, it could be concluded that the usage level of JKN mobile application in research respondents was 28,13%. At the same time, the application can give various benefits to JKN participants.

Downloads

Download data is not yet available.

References

[1] O. B. Ezeudu, J. C. Agunwamba, I. C. Ezeasor, and C. N. Madu, “Sustainable production and consumption of paper and paper products in Nigeria: A review,” Resources, vol. 8, no. 1, pp. 1–23, 2019, doi: 10.3390/resources8010053

[2] T. P. Iskandar and W. Wardiani, “Penerapan Paperless Sebagai Media Komunikasi Digital,” J. Ilm. LISKI (Lingkar Stud. Komun., vol. 6, no. 2, pp. 93–99, 2020, [Online]. Available: http://journals.telkomuniversity.ac.id/liski93JurnalIlmiahLISKI%0Ahttps://journals.telkomuniversity.ac.id/liski

[3] H. Wahyuni and S. Suranto, “Dampak Deforestasi Hutan Skala Besar terhadap Pemanasan Global di Indonesia,” JIIP J. Ilm. Ilmu Pemerintah., vol. 6, no. 1, pp. 148–162, 2021, doi: 10.14710/jiip.v6i1.10083.

[4] R. Fitriyani, “Penerapan produksi bersih pada industri pulp dan kertas,” J. Redoks Univ. PGRI Palembang, vol. 1, no. 2, pp. 16–25, 2016.

[5] S. Jiang, B. Li, and Y. Shen, “The Influence of Pulp and Paper Industry on Environment,” in E3S Web of Conferences, 2021. doi: 10.1051/e3sconf/202130802007.

[6] Suhadi, Jumakil, Kamrin, and Irma, “Dampak Penggunaan Aplikasi Mobile Jkn Terhadap Pelayanan Bpjs,” J. Kesehat., vol. 15, no. 1, pp. 11–23, 2022, doi: 10.23917/jk.v15i1.15977.

[7] M. Angelita, S. Lukman, and I. Tahir, “Inovasi Dan Efektivitas Pelayanan Melalui Mobile Jkn Pada Bpjs Kesehatan Di Jakarta Selatan,” Medium, vol. 9, no. 2, pp. 292–305, 2022, doi: 10.25299/medium.2021.vol9(2).10073.

[8] O. B. Kusumawardhani, A. Octaviana, and Y. M. Supitra, “Efektivitas Mobile JKN Bagi Masyarakat : Literature Review,” Pros. Semin. Inf. Kesehat. Nas., pp. 64–69, 2022.

[9] A. Wulandari, Sudarman, and Ikhsan, “Inovasi Bpjs Kesehatan Dalam Pemberian Layanan Kepada Masyarakat : Aplikasi Mobile Jkn,” J. Public Policy, vol. 5, no. 2, p. 98, 2019, doi: 10.35308/jpp.v5i2.1119.

[10] BPJS Kesehatan, “Akses Pelayanan Dalam Genggaman BPJS Kesehatan Luncurkan Aplikasi Mobile JKN, Banyak Manfaat dan Mudahkan Peserta JKN-KIS.” [Online]. Available: https://www.bpjs-kesehatan.go.id/, 2017. [Online]. Available: https://www.bpjs-kesehatan.go.id/bpjs/index.php/post/read/2017/596/Akses-Pelayanan-Dalam-Genggaman-BPJS-Kesehatan-Luncurkan-Aplikasi-Mobile-JKN-Banyak-Manfaat-dan-Mudahkan-Peserta-JKN-KIS.

[11] S. Narmansyah, S. Rahmadani, and M. A. Arifin, “Analisis Pemanfaatan Sistem Informasi JKN Mobile Di Kota Makassar,” Sehat Rakyat J. Kesehat. Masy., vol. 1, no. 3, pp. 196–204, 2022, doi: 10.54259/sehatrakyat.v1i3.1082.

[12] W. Krisdayanti, “Pemanfaatan Aplikasi Mobile Jaminan Kesehatan Nasional (JKN) Untuk Meningkatkan Efektivitas Pelayanan BPJS Kesehatan Di Kota Medan,” J. Ilm. Mhs. Ilmu Sos. dan Polit., vol. 2, no. 1, pp. 1–12, 2022.

[13] F. Wahyuni, “Efektivitas pelayanan jaminan kesehatan berbasis teknologi mobile JKN di BPJS Kesehatan Cabang Bandar Lampung,” J. Adm., vol. 3, no. 3, pp. 377–384, 2021, [Online]. Available: https://administrativa.fisip.unila.ac.id/index.php/1/article/view/107

[14] I. R. Hidayati and N. Susanti, “Pengaruh kepercayaan pelanggan, kualitas pelayanan elektronik, dan promosi pada aplikasi PLN Mobile terhadap kepuasan pelanggan PT. PLN Distribusi Jawa Timur di Surabaya,” J. Ekon. Manaj., vol. 3, no. 2, pp. 75–104, 2018, doi: DOI:10.30996/jem17.v3i2.3459.

[15] Kementerian Kesehatan RI, “Jaminan Kesehatan Nasional (JKN).” [Online]. Available: https://www.kemkes.go.id/article/view/17060800001/jaminan-kesehatan-nasional-jkn-.html

[16] BPJSKesehatan, “Panduan layanan bagi peserta JKN-KIS.” [Online]. Available: https://www.ptonline.com/articles/how-to-get-better-mfi-results

[17] C. A. Paramitha, N. Pujianti, I. H. Noor, M. S. Noor, and D. Rosadi, “Faktor Yang Berhubungan Dengan Kepesertaan Jkn (Jaminan Kesehatan Nasional) Di Kabupaten Banjar,” J. Publ. Kesehat. Easy. Indones., vol. 8, no. 1, pp. 19–23, 2022, doi: 10.20527/jpkmi.v8i1.12368.

[18] I. Z. Putri, “Faktor-Faktor Penggunaan Aplikasi Mobile JKN pada Peserta BPJS Kesehatan di Badan Penyelenggara Jaminan Sosial Kesehatan Cabang Palembang,” 2020. [Online]. Available: https://repository.unsri.ac.id/39190/

[19] Suhadi, Jumakil, and Irma, “Aplikasi Mobile JKN untuk Memudahkan Akses Pelayanan BPJS,” J. Penelit. Kesehat. SUara Forikes, vol. 13, no. 2, pp. 262–267, 2022.

[20] A. R. Purwaningrum and M. Y. Madrah, “Digitalisasi Layanan Kesehatan dalam Perspektif Islam,” in Conference on Islamic Studies (CoIS) 2019, 2019, pp. 231–244. [Online]. Available: http://jurnal.unissula.ac.id/index.php/cois/article/download/8018/3647

[21] A. M Yulis, R. S Astuti, and F. Wulandari, “Kesiapan Petugas dalam Peralihan Dokumen Rekam Medis Manual ke Paperless pada Unit Rekam Medis Puskesmas Kedungmundu Kota Semarang,” J. Dunia Kesmas, vol. 10, no. 1, pp. 1–9, 2021, doi: 10.33024/jdk.v10i1.3478.

[22] B. Kanagwa, J. Ntacyo, and S. Orach, “Towards Paperless Hospitals: Lessons Learned from 15 Health Facilities in Uganda,” 2016, pp. 23–32. doi: 10.1007/978-3-319-31307-8_3.

Downloads

Published

2024-03-25

Issue

Vol. 8 No. 1 (2024): March

Section

Artikel

Citation Check

License

Authors who publish with Indonesian Journal for Health Sciences (IJHS) agree to the following terms:

1. Copyright and License
The copyright of articles published in the Indonesian Journal for Health Sciences is transferred to and held by the journal/publisher. Authors agree to transfer the copyright of their accepted articles to the Indonesian Journal for Health Sciences. All published articles are distributed under a Creative Commons Attribution-ShareAlike (CC BY-SA) license. This license allows others to share, adapt, and build upon the work in any medium or format, including for commercial purposes, provided that appropriate credit is given to the original source and that any derivative works are distributed under the same license..

2. Author Rights
Authors are permitted and encouraged to share their work online (e.g., in institutional repositories, personal websites, or academic networking platforms) before and during the submission process, as this can lead to productive academic exchanges and increased citation of the published work. Authors may archive the pre-print, post-print, or publisher’s PDF version of their article with an acknowledgment of its initial publication in Indonesian Journal for Health Sciences.

3. Copyright Transfer Agreement
Indonesian Journal for Health Sciences requires authors to complete and sign a formal Copyright Transfer Agreement (CTA) form before publication. The form confirms that the submitted work is original, has not been published elsewhere, and that all authors agree to transfer the publication rights to the journal for the purpose of dissemination and indexing.
The form can be downloaded here

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.