Standar Kualitas Pemanfaatan Media Sosial di Era Pandemi Covid-19

Abstract

This study was conducted to see how the service of making e-ID card in the Covid-19 pandemic.  Office of Population and Civil Registration (Disdukcapil) of Baubau City, only as a restraining and supporting component in providing services to the community.  This study uses a qualitative method approach through literature review.  The results showed that Disdukcapil Kota Baubau has completed the public service in accordance with the standards in the service of making e-ID card, where the service is done through the WhatsApp (WA) application via Android.  The community also participates in the manufacturing process, provides facilities, and adequate infrastructure in accordance with the Covid-19 health protocol, and employs competent personnel to facilitate service delivery.  The results of this study also provide factors that influence the e-ID card making services of the Office of Population and Civil Registration (Disdukcapil) of Baubau City during the Covid-19 pandemic, in particular: the driving factors where the tools available to provide satisfactory services and human resources  experts in his field.  Although there are some special constraints, especially from the internet network, not everyone has an android phone and understands the online service system.