E-Government sebagai Strategi dalam Meminimalisir Penyebaran Covid-19 di Dinas Kependudukan dan Catatan Sipil Kota Makassar

Abstract

The purpose of this article is to discuss E-Government as a strategy in minimizing the spread of Covid-19 at the Makassar City Population and Civil Registry Office. The type of research used is qualitative research method and the type of research is descriptive. Data collection techniques using observation, interviews and documentation. Data analysis techniques include data reduction, data presentation and conclusion drawing. The informants in the study consisted of four people. The results of this study show 3 elements of success in implementing E-Government as a strategy to minimize Covid-19 at the Makassar City Population and Civil Registry Office, namely: 1). Support element, namely the support or willingness of the leadership of the Makassar City Population and Civil Registry Agency to implement E-Government and the existence of rules that support the implementation of E-Government. 2). Capacity elements which include the availability of financial resources from the APBD, the availability of infrastructure resources that support the implementation of E-Government such as computers, print, wifi etc., and the availability of competent human resources in the implementation of E-Government or online services, 3). The value element (benefits) is the benefits felt by the Makassar City Population and Civil Registry Office as a provider of online services to the public in the midst of Covid-19, where this service provides significant benefits in terms of effective and efficient services and is able to minimize the spread of Covid-19 within the scope of the Makassar City Population and Civil Registry Office, while the benefits felt by the community as service recipients are the ease of getting services because they no longer need to come to the office to get services which will also reduce the risk of crowds that will cause new clusters of Covid-19.