FATONAH, Siti; HARYONO, Tulus; ISTYANINGSIH, Pramesty Wahyu. A Study of Service Speed and Servicescape as a Basic Strategy to Improve Loyalty by Evaluating Customer Satisfaction at PT. Bank Mandiri Persero (Solo Branch). Ekuilibrium : Jurnal Ilmiah Bidang Ilmu Ekonomi, [S. l.], v. 16, n. 2, p. 190–197, 2021. DOI: 10.24269/ekuilibrium.v16i2.2021.pp190-197. Disponível em: https://journal.umpo.ac.id/index.php/ekuilibrium/article/view/3956. Acesso em: 18 apr. 2026.