Multiple Streams/Critical Juncture Approach in E-Government Policy Implementation: A Study on SEMESTA Application
DOI:
https://doi.org/10.24269/ars.v14i1.11086Abstract This study aims to analyze the implementation of the SEMESTA application policy in order to improve administrative efficiency in Ogan Ilir Regency. The research method used is descriptive qualitative research. Data collection techniques using interviews, observation and documentation. The technique of determining informants is purposive sampling and snowball sampling analysis. The data analysis technique uses descriptive data analysis by following the six stages of qualitative analysis according to Creswell. This research uses Michael Howlett's Multiple Streams policy implementation theory, which includes four streams, namely the problem stream, policy stream, political stream, and program stream. Findings based on interviews, observations, and official documents show that the implementation of the SEMESTA application policy is still not optimal. Based on the analysis, problem flow and political flow are the main drivers of the policy, while when viewed from the program flow analysis, the implementation of the SEMESTA application policy faces challenges such as employee resistance to using fake GPS applications, the absence of specific regulations governing the SEMESTA application, and limited technological infrastructure, especially related to internet signals in certain areas. This study recommends increasing training and socialization, infrastructure, making special regulations for the SEMESTA application and continuous evaluation to support the sustainability of the SEMESTA policy.
References
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Hermawan, K. T., Pusparani, I. G., & Solihudin, D. (2023). Transformasi Digital Layanan Kepegawaian Pemerintah Daerah Kota Cirebon: Studi Kasus Kebijakan Sistem Administrasi Manajemen Pemerintahan (SAMPEAN). Jurnal Studi Kebijakan Publik, 2(1), 13–26. https://doi.org/10.21787/jskp.2.2023.13-26
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Matsieli, M., & Sooryamoorthy, R. (2022). Why is Public Policy Implementation Difficult in Developing Countries? Analysis of E-Government Implementation in Lesotho. Journal of Studies in Social Sciences and Humanities, 8(3), 303–317. https://www.researchgate.net/publication/368331243
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Nicole Herweg, Nikolaos Zahariadis, R. Z. (2018). The Multiple Streams Framework: Foundations, Refinements, and Empirical Applications (4th Editio).
Philipus, R., & Sahay, M. F. . (2022). Pengembangan E-Government Dalam Pelayanan Publik Dalam Masa Pandemi COVID-19 Di Kantor Kecamatan Jekan Raya Kota Palangka Raya. Jurnal Administrasi Publik, 8(1).
Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2019). Evaluating the validity of IS success models for the electronic government research: An empirical test and integrated model. International Journal of Electronic Government Research, 9(3), 1–22. https://doi.org/10.4018/jegr.2013070101
Robby, U. B., Warsono, H., Dwimawanti, I. H., & Triyuniningsih, T. (2022). E-Government: Online Company Domicile Certificate Service (SKDP) in East Jakarta. Interdisciplinary Social Studies, 1(9), 1127–1132. https://doi.org/10.55324/iss.v1i9.232
Sombo, A., & Dompak, T. (2023). Implementasi Pelayanan Berbasis Elektronik di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu di Kota Batam. Eco-Buss, 6(2). https://doi.org/10.1134/s0514749219040037
Sutabri, T., Wijaya, A., Herdiansyah, M. I., & Negara, E. S. (2024). Evaluasi Risiko Celah Keamanan Aplikasi E-Office menggunakan Metode OWASP. Edumatic: Jurnal Pendidikan Informatika, 8(1), 113–122. https://doi.org/10.29408/edumatic.v8i1.25463
Thomas R. Dye. (2013). Understanding Public Policy. Pearson Prentice Hall.
Thompson, K. M., & Jaeger, P. T. (2003). E-Government Around the World: Lessons, Challenges, and Future Directions.
Wahyudin, W. (2023). Implementasi E-Office Dalam Peningkatan Pengelolaan Tata Naskah Dinas Di Sekretariat Kota Administrasi Jakarta Pusat Tahun 2022. Jurnal Syntax Fusion, 3(06), 557–567. https://doi.org/10.54543/fusion.v3i06.321
Wayan, N., Pradnyawati, I., Putu, N., & Widhi, B. (2024). Implementation of Public Complaint Services in Badung Regency Based on E- Government. 10(1), 124–133.
Weible, C. M., & Sabatier, P. A. (2018). Theories of the Policy Process, Fourth Edition. In Theories of the Policy Process, Fourth Edition. https://doi.org/10.4324/9780429494284
Widyartama, A. W., Hermeilitha, S., & Asropi. (2024). Implementation of Electronic Signature Policy in Bogor Regency Government Apparatus. 7(1), 1–11.
Wilansari, W., Jumiati, I. E., & Agustino, L. (2022). Implementasi Sistem Infomasi Berbasis Elektronik Melalui SIPD dalam Proses Perencanaan Pembangunan di Kabupaten Lebak. Jurnal Ranah Publik Indonesia Kontemporer (Rapik), 2(1), 121–129. https://doi.org/10.47134/rapik.v2i1.16
Zahariadis, N. (2015). The Shield of Heracles: Multiple streams and the emotional endowment effect. European Journal of Political Research, 54(3), 466–481. https://doi.org/10.1111/1475-6765.12072
Zahariadis, N., Herweg, N., Zohlnhöfer, R., & Petridou, E. (2023). A Modern Guide to the Multiple Streams Framework. In Elgar Modern Guides. Edward Elgar. https://doi.org/10.1088/1751-8113/44/8/085201
Albar, Mooduto, H. A., Dahlan, A. A., Yuhefizar, Erwadi, & Napitupulu, D. (2017). E-government service quality based on e-GovQual approach case study in West Sumatera province. International Journal on Advanced Science, Engineering and Information Technology, 7(6), 2337–2342. https://doi.org/10.18517/ijaseit.7.6.4226
Annisa, N., & Frinaldi, A. (2023). Penerapan Absensi Berbasis Online Melalui Smartphone untuk Meningkatkan Disiplin Pegawai di Pemerintahan Daerah Provinsi Sumatera Barat. Jurnal Administrasi Dan Kebijakan Publik, 8(1), 75–85. https://doi.org/10.25077/jakp.8.1.75-85.2023
Aos, A., Lituhayu, D., & Kismartini, K. (2023). the Implementation Analysis of E-Government Using E-Bpjs Kesehatan in Harjamukti Cirebon: a Case Study. Tatar Pasundan: Jurnal Diklat Keagamaan, 17(2), 195–206. https://doi.org/10.38075/tp.v17i2.377
Aprilia, S. N., Kusbandrijo, B., & Rochim, A. I. (2018). Implementasi E-Government Pada Aplikasi Pds-Pajak Daerah Sidoarjo. 2(01), 53–54.
Arief, A., Sensuse, D. I., Latif, L. A., & Yunus Abbas, M. (2021). Study on E-Government Integration: A Theoretical and Empirical Review. IOP Conference Series: Materials Science and Engineering, 1125(1), 012028. https://doi.org/10.1088/1757-899x/1125/1/012028
Asogwa, B. E. (2013). Electronic government as a paradigm shift for efficient public services: Opportunities and challenges for Nigerian government. Library Hi Tech, 31(1), 141–159. https://doi.org/10.1108/07378831311303985
Bannister, F., & Connolly, R. (2020). The future ain’t what it used to be: Forecasting the impact of ICT on the public sphere. Government Information Quarterly, 37(1), 101410. https://doi.org/10.1016/j.giq.2019.101410
Birkland, T. A. (2017). An introduction to the policy process (Vol. 01).
Cairney, P., & Zahariadis, N. (2016). Multiple streams approach: A flexible metaphor presents an opportunity to operationalize agenda setting processes. Handbook of Public Policy Agenda Setting, 87–105. https://doi.org/10.4337/9781784715922.00014
Coleman, A., Billings, J., Allen, P., Mikelyte, R., Croke, S., MacInnes, J., & Checkland, K. (2021). Ambiguity and Conflict in Policy Implementation: The Case of the New Care Models (Vanguard) Programme in England. Journal of Social Policy, 50(2), 285–304. https://doi.org/10.1017/S0047279420000082
Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches.
Daaris, Y. Y., & Imam, S. (2024). Transformasi Digital dalam Pelayanan Publik: Pelajaran dari Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Bima. JSIM: Jurnal Ilmu Sosial Dan Pendidikan, 5(2), 245–255. http://doi.org/10.36418/syntax-imperatif.v5i2.367
Desrinelti, D., Afifah, M., & Gistituati, N. (2021). Kebijakan publik : konsep pelaksanaan. JRTI (Jurnal Riset Tindakan Indonesia), 6(1), 83.
Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2011). Digital Era Governance: IT Corporations, the State, and e-Government. Digital Era Governance: IT Corporations, the State, and e-Government, 1–304. https://doi.org/10.1093/acprof:oso/9780199296194.001.0001
Fowler, L. (2022). Using the Multiple Streams Framework to Connect Policy Adoption to Implementation. Policy Studies Journal, 50(3), 615–639. https://doi.org/10.1111/psj.12381
Haerofiatna, H., & Chaidir, J. (2023). Regional Regulations: Implementation of Electronic-based Government System. European Journal of Business and Innovation Research, 11(3), 61–69. https://doi.org/10.37745/ejbir.2013/vol11n36169
Hafel, M., Jamil, J., Umasugi, M., & Anfas, A. (2022). Challenges of E-Government Implementation in The Region Archipelago Characteristics. JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik), 3, 44–58. https://doi.org/10.31947/jakpp.v8i1.21282
Heeks, R. (2003). i Government Development Projects Fail : Institute for Development Policy and Management, University of Manchester, 19.
Heeks, R. (2006). Understanding and measuring egovernment: international benchmarking studies. UNDESA Workshop E-Participation and E-Government: Understanding the Present and Creating the Future, Budapest, July, 27–28.
Heeks, R. (2009). Development Informatics Where Next for ICTs and. In Development.
Hermawan, K. T., Pusparani, I. G., & Solihudin, D. (2023). Transformasi Digital Layanan Kepegawaian Pemerintah Daerah Kota Cirebon: Studi Kasus Kebijakan Sistem Administrasi Manajemen Pemerintahan (SAMPEAN). Jurnal Studi Kebijakan Publik, 2(1), 13–26. https://doi.org/10.21787/jskp.2.2023.13-26
Hill, M., & Hupe, P. (2004). Michael Hill and Peter Hupe (2002), Implementing Public Policy , Sage Publications, xii + 231 pp., £19.99 pbk, ISBN: 0761966293. Journal of Social Policy, 33(1), 154–155. https://doi.org/10.1017/s0047279403227288
Howlett, M. (2019). Moving policy implementation theory forward: A multiple streams/critical juncture approach. Public Policy and Administration, 34(4), 405–430. https://doi.org/10.1177/0952076718775791
Howlett, M., McConnell, A., & Perl, A. (2017). Moving Policy Theory Forward: Connecting Multiple Stream and Advocacy Coalition Frameworks to Policy Cycle Models of Analysis. Australian Journal of Public Administration, 76(1), 65–79. https://doi.org/10.1111/1467-8500.12191
Howlett, M., Ramesh, M., & Perl, A. (2020). Studying Public Policy Principles and Processes. Oxford University Press. https://doi.org/10.4324/9781315682723-27
Irwansyah, & Ardiansyah, M. (2024). Implementasi Program Sistem Informasi Jaringan Peternakan Dalam Pendekatan E-Government ( Studi Kasus Dinas Peternakan Dan Kesehatan Hewan Provinsi Lampung ) Triwikrama : Jurnal Multidisiplin Ilmu Sosial. 03(06).
Kristian, I. (2023). Kebijakan Publik dan Tantangan Implementasi Di Indonesia. Jurnal DIALEKTIKA: Jurnal Ilmu Sosial, 21(2), 88–98. http://thejournalish.com/ojs/index.php/thejournalish/article/view/7
Kurniati, P. S., Gislawati, R. T., Safitri, F. N., & Lutpi, A. J. (2023). Implementasi Kebijakan E-Government Dalam Peningkatan Mutu Pelayanan Publik Di Kota Bandung. Jurnal Ilmiah Ilmu Pemerintahan, 9(4), 875–886.
Latupeirissa, J. J. P., Dewi, N. L. Y., Prayana, I. K. R., Srikandi, M. B., Ramadiansyah, S. A., & Pramana, I. B. G. A. Y. (2024). Transforming Public Service Delivery: A Comprehensive Review of Digitization Initiatives. Sustainability (Switzerland) , 16(7). https://doi.org/10.3390/su16072818
Legi, H. V., Rawis, J. A. M., Simanjuntak, S., & Oentoe, F. J. A. (2020). Model Implementasi e-Government di Dinas Pendidikan dan Kebudayaan Kota Manado. Jurnal Studi Guru Dan Pembelajaran, 3(2), 212–228. https://doi.org/10.30605/jsgp.3.2.2020.333
Luna-Reyes, L. F., & Gil-Garcia, J. R. (2011). Using institutional theory and dynamic simulation to understand complex e-Government phenomena. Government Information Quarterly, 28(3), 329–345. https://doi.org/10.1016/j.giq.2010.08.007
Matsieli, M., & Sooryamoorthy, R. (2022). Why is Public Policy Implementation Difficult in Developing Countries? Analysis of E-Government Implementation in Lesotho. Journal of Studies in Social Sciences and Humanities, 8(3), 303–317. https://www.researchgate.net/publication/368331243
Muhammady, I. G. El, Suryono, A., Rizkika, H. L., & Nawas, R. S. (2022). Policy and Strategy for E-Government Development in Jember District (Implementation of Inpres No. 3 / 2003). Politico, 22(2), 99–112. https://doi.org/10.32528/politico.v22i2.8515
Nafi’ah, B. A. (2022). Challenges of Implementing an Electronic-Based Government System in Local Governments. KnE Social Sciences, 2022, 117–127. https://doi.org/10.18502/kss.v7i9.10932
Nicole Herweg, Nikolaos Zahariadis, R. Z. (2018). The Multiple Streams Framework: Foundations, Refinements, and Empirical Applications (4th Editio).
Philipus, R., & Sahay, M. F. . (2022). Pengembangan E-Government Dalam Pelayanan Publik Dalam Masa Pandemi COVID-19 Di Kantor Kecamatan Jekan Raya Kota Palangka Raya. Jurnal Administrasi Publik, 8(1).
Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2019). Evaluating the validity of IS success models for the electronic government research: An empirical test and integrated model. International Journal of Electronic Government Research, 9(3), 1–22. https://doi.org/10.4018/jegr.2013070101
Robby, U. B., Warsono, H., Dwimawanti, I. H., & Triyuniningsih, T. (2022). E-Government: Online Company Domicile Certificate Service (SKDP) in East Jakarta. Interdisciplinary Social Studies, 1(9), 1127–1132. https://doi.org/10.55324/iss.v1i9.232
Sombo, A., & Dompak, T. (2023). Implementasi Pelayanan Berbasis Elektronik di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu di Kota Batam. Eco-Buss, 6(2). https://doi.org/10.1134/s0514749219040037
Sutabri, T., Wijaya, A., Herdiansyah, M. I., & Negara, E. S. (2024). Evaluasi Risiko Celah Keamanan Aplikasi E-Office menggunakan Metode OWASP. Edumatic: Jurnal Pendidikan Informatika, 8(1), 113–122. https://doi.org/10.29408/edumatic.v8i1.25463
Thomas R. Dye. (2013). Understanding Public Policy. Pearson Prentice Hall.
Thompson, K. M., & Jaeger, P. T. (2003). E-Government Around the World: Lessons, Challenges, and Future Directions.
Wahyudin, W. (2023). Implementasi E-Office Dalam Peningkatan Pengelolaan Tata Naskah Dinas Di Sekretariat Kota Administrasi Jakarta Pusat Tahun 2022. Jurnal Syntax Fusion, 3(06), 557–567. https://doi.org/10.54543/fusion.v3i06.321
Wayan, N., Pradnyawati, I., Putu, N., & Widhi, B. (2024). Implementation of Public Complaint Services in Badung Regency Based on E- Government. 10(1), 124–133.
Weible, C. M., & Sabatier, P. A. (2018). Theories of the Policy Process, Fourth Edition. In Theories of the Policy Process, Fourth Edition. https://doi.org/10.4324/9780429494284
Widyartama, A. W., Hermeilitha, S., & Asropi. (2024). Implementation of Electronic Signature Policy in Bogor Regency Government Apparatus. 7(1), 1–11.
Wilansari, W., Jumiati, I. E., & Agustino, L. (2022). Implementasi Sistem Infomasi Berbasis Elektronik Melalui SIPD dalam Proses Perencanaan Pembangunan di Kabupaten Lebak. Jurnal Ranah Publik Indonesia Kontemporer (Rapik), 2(1), 121–129. https://doi.org/10.47134/rapik.v2i1.16
Zahariadis, N. (2015). The Shield of Heracles: Multiple streams and the emotional endowment effect. European Journal of Political Research, 54(3), 466–481. https://doi.org/10.1111/1475-6765.12072
Zahariadis, N., Herweg, N., Zohlnhöfer, R., & Petridou, E. (2023). A Modern Guide to the Multiple Streams Framework. In Elgar Modern Guides. Edward Elgar. https://doi.org/10.1088/1751-8113/44/8/085201
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- Penulis dapat memasukan tulisan secara terpisah, mengatur distribusi non-ekskulif  dari naskah yang telah terbit di jurnal ini kedalam versi yang lain (misal: dikirim ke respository institusi penulis, publikasi kedalam buku, dll), dengan mengakui bahwa naskah telah terbit pertamakali pada Jurnal ARISTO;
- Penulis diperbolehkan dan didorong untuk mengirimkan pekerjaan mereka secara daring (misal melalui respositories atau website instansi penulis) sebelum atau selama proses pengiriman pada Jurnal ARISTO berlangsung, ini dapat menjadikan pertukaran informasi yang sangat produktif, dan serta menjadikan kutipan yang banyak dari publikasi;
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