Systematic Review on Public Services in the Implementation of Smart City Using VOSviewer
DOI:
https://doi.org/10.24269/ars.v13i1.8759Abstract
This research focuses on the development of online services using Artificial Intelligence (AI) created to build a concept of smart city based on E-Government. The focus of this research is to answer the question: Is the implementation of smart city effective in improving the quality of public services? The impact of smart city implementation on the development of public services is also discussed. The results of this research show that governments in the Asian region are increasingly utilizing AI for ubiquitous connectivity, and a range of other technologies to help solve the most pressing urban issues, ranging from population growth and congestion to environmental sustainability as well as improving administrative effectiveness. The use of chatbots is also utilized by the governments in Asia to assist conversations with AI technologies in managing service issues. These findings shed light on an important theoretical foundation focused on human-computer interaction and clarify the benefits of using AI technologies.
References
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Arief, V. (2023). E-Government di Asia Tenggara: Perbandingan Pengembangan E-Government di Singapura, Malaysia dan Indonesia. Social Issues Quarterly, 1(2), 345–362.
Aziz, M. A., & Achmad Djunaedi. (2022). Tahapan Perkembangan Kota Makassar menuju Smart City Tahun 2015-2020. Jurnal Sinar Manajemen, 9(2), 255–271. https://doi.org/10.56338/jsm.v9i2.2446
Brahimi, T., & Haneya, H. (2023). Mapping the Scientific Landscape of Metaverse Using VOSviewer and Bibliometrix. 20th International Learning and Technology Conference, L and T 2023, 8–13. https://doi.org/10.1109/LT58159.2023.10092363
Camilleri, M. A. (2020). European environment policy for the circular economy: Implications for business and industry stakeholders. Sustainable Development, 28(6), 1804–1812. https://doi.org/10.1002/sd.2113
Camilleri, M. A., & Troise, C. (2023). Live support by chatbots with artificial intelligence: A future research agenda. Service Business, 17(1), 61–80. https://doi.org/10.1007/s11628-022-00513-9
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Daniel, A. P., & Natalia, K. (2019). Mempelajari kegunaan AI dalam sistem / paradigma IoT melalui penyematan teknik NN ke dalam sistem layanan pintar seluler. 1661–1685.
Di, A. I., Komunikasi, K., Informatika, D. A. N., Simanjuntak, W., Subagyo, A., & Sufianto, D. (2024). INTELLIGENCE ( AI ) IN THE MINISTRY OF COMMUNICATIONS AND. 6(1), 1–15.
Dong, X., & Dong, D. (2021). Intelligent Application of Computer Information Sharing Technology in Public Governance. ACM International Conference Proceeding Series, 1152–1155. https://doi.org/10.1145/3495018.3495354
Eriana, E. S., & Zein, D. A. (2023). Artificial Intelligence (Ai) Penerbit Cv. Eureka Media Aksara. 24–32.
Gusman, D. (2018). Analisis Kesiapan Infrastruktur Teknologi Informasi. Jurnal Inovasi Teknik Informatika, 1(1), 20–18. http://journal.universitaspahlawan.ac.id/index.php/jiti/article/view/18%0Ahttps://journal.universitaspahlawan.ac.id/index.php/jiti/article/view/18/6
Ha, T. T. (2016). Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam. Modern Economy, 07(02), 140–152. https://doi.org/10.4236/me.2016.72016
Heiden, B., & Tonino-Heiden, B. (2021). Key to artificial intelligence (AI). Advances in Intelligent Systems and Computing, 1252 AISC(2), 647–656. https://doi.org/10.1007/978-3-030-55190-2_49
Henman, P. (2020). Improving public services using artificial intelligence: possibilities, pitfalls, governance. Asia Pacific Journal of Public Administration, 42(4), 209–221. https://doi.org/10.1080/23276665.2020.1816188
Hormozi, E., Hu, S., Ding, Z., Tian, Y.-C., Wang, Y.-G., Yu, Z.-G., & Zhang, W. (2022). Energy-efficient virtual machine placement in data centres via an accelerated Genetic Algorithm with improved fitness computation. Energy, 252. https://doi.org/10.1016/j.energy.2022.123884
Huang, M. H., & Rust, R. T. (2018). Artificial Intelligence in Service. Journal of Service Research, 21(2), 155–172. https://doi.org/10.1177/1094670517752459
Information for Development Program [InfoDev]. (2002). The E-Government Hanbook for Developing Nations Advisory Board. The World Bank, November, 41.
Joo, Y. M., & Tan, T. B. (2020). Smart cities in Asia: An introduction. Smart Cities in Asia: Governing Development in the Era of Hyper-Connectivity, 1–17. https://doi.org/10.4337/9781788972888.00007
Kamioka, H. (2019). Preferred reporting items for systematic review and meta-analysis protocols (prisma-p) 2015 statement. Japanese Pharmacology and Therapeutics, 47(8), 1177–1185.
Khattab, A. Al, Al-Shalabi, H., Al-Rawad, M., Al-Khattab, K., & Hamad, F. (2015). The Effect of Trust and Risk Perception on Citizen’s Intention to Adopt and Use E-Government Services in Jordan. Journal of Service Science and Management, 08(03), 279–290. https://doi.org/10.4236/jssm.2015.83031
Lee, S. (2023). The Acceptance Model of Smart City Service: Focused on Seoul. Sustainability (Switzerland), 15(3). https://doi.org/10.3390/su15032695
Ma, Y., Ping, K., Wu, C., Chen, L., Shi, H., & Chong, D. (2020). Artificial Intelligence powered Internet of Things and smart public service. Library Hi Tech, 38(1), 165–179. https://doi.org/10.1108/LHT-12-2017-0274
Majeed, M. T., & Ayub, T. (2018). Information and Communication Technology (ICT) and economic growth nexus: A comparative global analysis. Pakistan Journal of Commerce and Social Science, 12(2), 443–476.
Masyhur, F. (2017). Penelitian e-Government di Indonesia: Studi Literatur Sistematis dari Perspektif Dimensi Pemeringkatan e-Government Indonesia (PeGI). JURNAL IPTEKKOM : Jurnal Ilmu Pengetahuan & Teknologi Informasi, 19(1), 51. https://doi.org/10.33164/iptekkom.19.1.2017.51-62
McQuiston, J., & Manoharan, A. P. (2021). E-Government and information technology coursework in public administration programs in Asia. Teaching Public Administration, 39(2), 210–226. https://doi.org/10.1177/0144739420978249
Mehr, H. (2017). Artificial Intelligence for Citizen Services and Government. Harvard Ash Center Technology & Democracy, August, 1–16.
Myeong, S. (2022). ilmu pengetahuans Elektronik Berbasis Kecerdasan Buatan di Kota Cerdas : 0–30.
Napitupulu, D. B. (2016). Kualitas Layanan E-Government (Sebuah Analisa Di Pemkot X Dengan Pendekatan E-Govqual Dan Ipa). Jurnal Penelitian Pos Dan Informatika, 6(2), 153. https://doi.org/10.17933/jppi.2016.060203
Novriando, A., & Purnomo, E. P. (2020). Penetrasi Digital Untuk Pembangunan Berkelanjutan: Keberhasilan Pelayanan E-Government Kota Yogyakarta. Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik Dan Hummanioramaniora, 4(2), 97. https://doi.org/10.31604/jim.v4i2.2020.97-108
Prakoso, V., Lawelai, H., & Nurmandi, A. (2023). Research Trends , Topics , and Insights on Network Security and the Internet of Things in Smart Cities. 04(2), 191–206.
Putra, A. S. (2019). Smart City: konsep Kota pintar di DKI Jakarta. Tekinfo, 20(2), 73–79. https://journals.upi-yai.ac.id/index.php/TEKINFO/article/download/1168/953
Qin, M., Zhu, W., Zhao, S., & Zhao, Y. (2022). Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions. Sustainability (Switzerland), 14(7). https://doi.org/10.3390/su14073974
Rahman, A., Satispi, E., & Adiyasha, D. L. (2020). Perbandingan E-Government Antara Singapura Dan Jepang: Perspektif Determinan Dan Perannya Dalam Mengefektifkan Pemerintahan Dan Mengendalikan Korupsi. Agustus, 6(2), 178–199.
Rokhman, A. (2011). E-Government Adoption in Developing Countries; the Case of Indonesia. Journal of Emerging Trends in Computing and Information Sciences, 2(5), 228–236. http://oru.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwXVy7CgIxEAzW2giKpT9wkuzmdfVhsDhBxP7Ia8vDwv_HzYkItlttNQ-YGSEQTrL7wwTjkraQXWJ-1dnoij5p5xRUW3OB1ncer3gb7Bj8ff3Dr7AVqzrvRAjnx3DpWmJsen5mGKY2jLwcvhGySRPmHqLK1hSQRXnmIkl9yeQwaY-4F5vYguPzaymYlYM4IrHDsDW
Sekolah, S., & Elektro, T. (2018). Tinjauan AI untuk Smart Government_Saluky_ITE Jurnal 2018. 03(01).
Song, G. (2005). Transcending e-Government : a Case of Mobile Government in Beijing. The First European Conference on Mobile Government, July, 1–9.
Sudarsono, F. I., Dwimawanti, I. H., & Fauziah, L. (2024). Changes in Local Government Management in the. 08(01), 37–42.
Sulistyaningsih, T., Loilatu, M. J., & Roziqin, A. (2023). Research trends on smart urban governance in Asia: a bibliometric analysis. Journal of Science and Technology Policy Management. https://doi.org/10.1108/JSTPM-03-2022-0045
Sun, Q. (2021). Discussion on the Application of Computer Network in Intelligent City. Journal of Physics: Conference Series, 1881(4). https://doi.org/10.1088/1742-6596/1881/4/042005
Tâm, T., Và , N. C. Ứ U., Giao, C. Ể N., Ngh, C., & Chu, Ẩ N B Ụ I. (2016). 済無No Title No Title No Title. 01(200210520062), 1–23.
Tan, M., Xiaoai, D., Qiushi, Y., & Chen, C. (2013). An investigation of e-government services in China. Electronic Journal of Information Systems in Developing Countries, 57(1), 1–20. https://doi.org/10.1002/j.1681-4835.2013.tb00407.x
Tao, C., Longya, R., & Xian, G. (2019). AI innovation for advancing public service: The case of China’s first Administrative Approval Bureau. ACM International Conference Proceeding Series, June, 100–108. https://doi.org/10.1145/3325112.3325243
Wahyudi, A. A., Firdausy, B. M., & Sari, N. R. (2022). Aplikasi E-Government dalam Inovasi Pelayanan Publik: Studi Kasus di Yogyakarta. JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik), 8(1), 27–43. https://doi.org/10.31947/jakpp.v8i1.11527
Wescott, C. (2004). E-government in the Asia-Pacific region: Progress and Challenges. Systemics, Cybernetics and Informatics, 3(6), 37–42. http://www.iiisci.org/Journal/CV$/sci/pdfs/P749171.pdf
Wescott, C. G. (2001). E-GOVERNMENT IN THE ASIA-PACIFIC REGION By Clay G. Wescott 1. Asia Journal of Political Science, 9(2), 1–24.
Yusep Mulyana. (2022). Penggantian Aparatur Sipil Negara (ASN) dengan Robotik Dalam Mewujudkan Digitalisasi Birokrasi di Era Revolusi Industri 4.0. JISOS (Jurnal Ilmu Sosial), 1(7), 485–496.
Zheng, L., Kwok, W. M., Aquaro, V., & Qi, X. (2019). Digital government, smart cities and sustainable development. ACM International Conference Proceeding Series, Part F1481(April 2023), 291–301. https://doi.org/10.1145/3326365.3326403
Zhou, J. (2022). Artificial Intelligence-Based Recommendation and Application of Public Services in Smart Cities. Computational Intelligence and Neuroscience, 2022. https://doi.org/10.1155/2022/8958865
Zhou, M., Liu, H., & Wang, Z. (2022). Can Smart City Construction Promote the Level of Public Services? Quantitative Evidence From China. IEEE Access, 10, 120923–120935. https://doi.org/10.1109/ACCESS.2022.3221759
Alghamdi, M. (2023). Smart city urban planning using an evolutionary deep learning model. Soft Computing. https://doi.org/10.1007/s00500-023-08219-4
Arief, N. N., & Saputra, M. A. A. (2019). Kompetensi Baru Public Relations (PR) Pada Era Artificial Intelligence. Jurnal Sistem Cerdas, 2(1), 1–12. https://doi.org/10.37396/jsc.v2i1.19
Arief, V. (2023). E-Government di Asia Tenggara: Perbandingan Pengembangan E-Government di Singapura, Malaysia dan Indonesia. Social Issues Quarterly, 1(2), 345–362.
Aziz, M. A., & Achmad Djunaedi. (2022). Tahapan Perkembangan Kota Makassar menuju Smart City Tahun 2015-2020. Jurnal Sinar Manajemen, 9(2), 255–271. https://doi.org/10.56338/jsm.v9i2.2446
Brahimi, T., & Haneya, H. (2023). Mapping the Scientific Landscape of Metaverse Using VOSviewer and Bibliometrix. 20th International Learning and Technology Conference, L and T 2023, 8–13. https://doi.org/10.1109/LT58159.2023.10092363
Camilleri, M. A. (2020). European environment policy for the circular economy: Implications for business and industry stakeholders. Sustainable Development, 28(6), 1804–1812. https://doi.org/10.1002/sd.2113
Camilleri, M. A., & Troise, C. (2023). Live support by chatbots with artificial intelligence: A future research agenda. Service Business, 17(1), 61–80. https://doi.org/10.1007/s11628-022-00513-9
Clay G. Wescott. (2001). E-GOVERNMENT IN THE ASIA-PACIFIC REGION. 31. file:///C:/kuliah/Semester 5/TK Perkotaan/Refrensi/E_Government_in_the_Asia_pacific_region.pdf
Daniel, A. P., & Natalia, K. (2019). Mempelajari kegunaan AI dalam sistem / paradigma IoT melalui penyematan teknik NN ke dalam sistem layanan pintar seluler. 1661–1685.
Di, A. I., Komunikasi, K., Informatika, D. A. N., Simanjuntak, W., Subagyo, A., & Sufianto, D. (2024). INTELLIGENCE ( AI ) IN THE MINISTRY OF COMMUNICATIONS AND. 6(1), 1–15.
Dong, X., & Dong, D. (2021). Intelligent Application of Computer Information Sharing Technology in Public Governance. ACM International Conference Proceeding Series, 1152–1155. https://doi.org/10.1145/3495018.3495354
Eriana, E. S., & Zein, D. A. (2023). Artificial Intelligence (Ai) Penerbit Cv. Eureka Media Aksara. 24–32.
Gusman, D. (2018). Analisis Kesiapan Infrastruktur Teknologi Informasi. Jurnal Inovasi Teknik Informatika, 1(1), 20–18. http://journal.universitaspahlawan.ac.id/index.php/jiti/article/view/18%0Ahttps://journal.universitaspahlawan.ac.id/index.php/jiti/article/view/18/6
Ha, T. T. (2016). Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam. Modern Economy, 07(02), 140–152. https://doi.org/10.4236/me.2016.72016
Heiden, B., & Tonino-Heiden, B. (2021). Key to artificial intelligence (AI). Advances in Intelligent Systems and Computing, 1252 AISC(2), 647–656. https://doi.org/10.1007/978-3-030-55190-2_49
Henman, P. (2020). Improving public services using artificial intelligence: possibilities, pitfalls, governance. Asia Pacific Journal of Public Administration, 42(4), 209–221. https://doi.org/10.1080/23276665.2020.1816188
Hormozi, E., Hu, S., Ding, Z., Tian, Y.-C., Wang, Y.-G., Yu, Z.-G., & Zhang, W. (2022). Energy-efficient virtual machine placement in data centres via an accelerated Genetic Algorithm with improved fitness computation. Energy, 252. https://doi.org/10.1016/j.energy.2022.123884
Huang, M. H., & Rust, R. T. (2018). Artificial Intelligence in Service. Journal of Service Research, 21(2), 155–172. https://doi.org/10.1177/1094670517752459
Information for Development Program [InfoDev]. (2002). The E-Government Hanbook for Developing Nations Advisory Board. The World Bank, November, 41.
Joo, Y. M., & Tan, T. B. (2020). Smart cities in Asia: An introduction. Smart Cities in Asia: Governing Development in the Era of Hyper-Connectivity, 1–17. https://doi.org/10.4337/9781788972888.00007
Kamioka, H. (2019). Preferred reporting items for systematic review and meta-analysis protocols (prisma-p) 2015 statement. Japanese Pharmacology and Therapeutics, 47(8), 1177–1185.
Khattab, A. Al, Al-Shalabi, H., Al-Rawad, M., Al-Khattab, K., & Hamad, F. (2015). The Effect of Trust and Risk Perception on Citizen’s Intention to Adopt and Use E-Government Services in Jordan. Journal of Service Science and Management, 08(03), 279–290. https://doi.org/10.4236/jssm.2015.83031
Lee, S. (2023). The Acceptance Model of Smart City Service: Focused on Seoul. Sustainability (Switzerland), 15(3). https://doi.org/10.3390/su15032695
Ma, Y., Ping, K., Wu, C., Chen, L., Shi, H., & Chong, D. (2020). Artificial Intelligence powered Internet of Things and smart public service. Library Hi Tech, 38(1), 165–179. https://doi.org/10.1108/LHT-12-2017-0274
Majeed, M. T., & Ayub, T. (2018). Information and Communication Technology (ICT) and economic growth nexus: A comparative global analysis. Pakistan Journal of Commerce and Social Science, 12(2), 443–476.
Masyhur, F. (2017). Penelitian e-Government di Indonesia: Studi Literatur Sistematis dari Perspektif Dimensi Pemeringkatan e-Government Indonesia (PeGI). JURNAL IPTEKKOM : Jurnal Ilmu Pengetahuan & Teknologi Informasi, 19(1), 51. https://doi.org/10.33164/iptekkom.19.1.2017.51-62
McQuiston, J., & Manoharan, A. P. (2021). E-Government and information technology coursework in public administration programs in Asia. Teaching Public Administration, 39(2), 210–226. https://doi.org/10.1177/0144739420978249
Mehr, H. (2017). Artificial Intelligence for Citizen Services and Government. Harvard Ash Center Technology & Democracy, August, 1–16.
Myeong, S. (2022). ilmu pengetahuans Elektronik Berbasis Kecerdasan Buatan di Kota Cerdas : 0–30.
Napitupulu, D. B. (2016). Kualitas Layanan E-Government (Sebuah Analisa Di Pemkot X Dengan Pendekatan E-Govqual Dan Ipa). Jurnal Penelitian Pos Dan Informatika, 6(2), 153. https://doi.org/10.17933/jppi.2016.060203
Novriando, A., & Purnomo, E. P. (2020). Penetrasi Digital Untuk Pembangunan Berkelanjutan: Keberhasilan Pelayanan E-Government Kota Yogyakarta. Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik Dan Hummanioramaniora, 4(2), 97. https://doi.org/10.31604/jim.v4i2.2020.97-108
Prakoso, V., Lawelai, H., & Nurmandi, A. (2023). Research Trends , Topics , and Insights on Network Security and the Internet of Things in Smart Cities. 04(2), 191–206.
Putra, A. S. (2019). Smart City: konsep Kota pintar di DKI Jakarta. Tekinfo, 20(2), 73–79. https://journals.upi-yai.ac.id/index.php/TEKINFO/article/download/1168/953
Qin, M., Zhu, W., Zhao, S., & Zhao, Y. (2022). Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions. Sustainability (Switzerland), 14(7). https://doi.org/10.3390/su14073974
Rahman, A., Satispi, E., & Adiyasha, D. L. (2020). Perbandingan E-Government Antara Singapura Dan Jepang: Perspektif Determinan Dan Perannya Dalam Mengefektifkan Pemerintahan Dan Mengendalikan Korupsi. Agustus, 6(2), 178–199.
Rokhman, A. (2011). E-Government Adoption in Developing Countries; the Case of Indonesia. Journal of Emerging Trends in Computing and Information Sciences, 2(5), 228–236. http://oru.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwXVy7CgIxEAzW2giKpT9wkuzmdfVhsDhBxP7Ia8vDwv_HzYkItlttNQ-YGSEQTrL7wwTjkraQXWJ-1dnoij5p5xRUW3OB1ncer3gb7Bj8ff3Dr7AVqzrvRAjnx3DpWmJsen5mGKY2jLwcvhGySRPmHqLK1hSQRXnmIkl9yeQwaY-4F5vYguPzaymYlYM4IrHDsDW
Sekolah, S., & Elektro, T. (2018). Tinjauan AI untuk Smart Government_Saluky_ITE Jurnal 2018. 03(01).
Song, G. (2005). Transcending e-Government : a Case of Mobile Government in Beijing. The First European Conference on Mobile Government, July, 1–9.
Sudarsono, F. I., Dwimawanti, I. H., & Fauziah, L. (2024). Changes in Local Government Management in the. 08(01), 37–42.
Sulistyaningsih, T., Loilatu, M. J., & Roziqin, A. (2023). Research trends on smart urban governance in Asia: a bibliometric analysis. Journal of Science and Technology Policy Management. https://doi.org/10.1108/JSTPM-03-2022-0045
Sun, Q. (2021). Discussion on the Application of Computer Network in Intelligent City. Journal of Physics: Conference Series, 1881(4). https://doi.org/10.1088/1742-6596/1881/4/042005
Tâm, T., Và , N. C. Ứ U., Giao, C. Ể N., Ngh, C., & Chu, Ẩ N B Ụ I. (2016). 済無No Title No Title No Title. 01(200210520062), 1–23.
Tan, M., Xiaoai, D., Qiushi, Y., & Chen, C. (2013). An investigation of e-government services in China. Electronic Journal of Information Systems in Developing Countries, 57(1), 1–20. https://doi.org/10.1002/j.1681-4835.2013.tb00407.x
Tao, C., Longya, R., & Xian, G. (2019). AI innovation for advancing public service: The case of China’s first Administrative Approval Bureau. ACM International Conference Proceeding Series, June, 100–108. https://doi.org/10.1145/3325112.3325243
Wahyudi, A. A., Firdausy, B. M., & Sari, N. R. (2022). Aplikasi E-Government dalam Inovasi Pelayanan Publik: Studi Kasus di Yogyakarta. JAKPP (Jurnal Analisis Kebijakan & Pelayanan Publik), 8(1), 27–43. https://doi.org/10.31947/jakpp.v8i1.11527
Wescott, C. (2004). E-government in the Asia-Pacific region: Progress and Challenges. Systemics, Cybernetics and Informatics, 3(6), 37–42. http://www.iiisci.org/Journal/CV$/sci/pdfs/P749171.pdf
Wescott, C. G. (2001). E-GOVERNMENT IN THE ASIA-PACIFIC REGION By Clay G. Wescott 1. Asia Journal of Political Science, 9(2), 1–24.
Yusep Mulyana. (2022). Penggantian Aparatur Sipil Negara (ASN) dengan Robotik Dalam Mewujudkan Digitalisasi Birokrasi di Era Revolusi Industri 4.0. JISOS (Jurnal Ilmu Sosial), 1(7), 485–496.
Zheng, L., Kwok, W. M., Aquaro, V., & Qi, X. (2019). Digital government, smart cities and sustainable development. ACM International Conference Proceeding Series, Part F1481(April 2023), 291–301. https://doi.org/10.1145/3326365.3326403
Zhou, J. (2022). Artificial Intelligence-Based Recommendation and Application of Public Services in Smart Cities. Computational Intelligence and Neuroscience, 2022. https://doi.org/10.1155/2022/8958865
Zhou, M., Liu, H., & Wang, Z. (2022). Can Smart City Construction Promote the Level of Public Services? Quantitative Evidence From China. IEEE Access, 10, 120923–120935. https://doi.org/10.1109/ACCESS.2022.3221759
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- Setiap naskah yang diterima wajib menyertakan Perjanjian Pemindahan Hakcipta (Copyright Transfer Agreement/CTA), sebelum artikel diterbitkan. CTA dapat diunduh di sini
