Kinerja Implementasi Pelayanan Publik Pemerintah Kecamatan di Kota Cilegon
DOI:
https://doi.org/10.24269/ars.v8i1.2266Abstract The purpose of this paper is to analyze how the performance of the implementation of district government services in the city of Cilegon. To measure the performance of policy implementation, the authors use two indicators namely first, the policy output indicator consisting of coverage, bias, access, frequency and service delivery as well as the suitability of the program to the needs, second, indicators of policy impact namely initial impact, medium impact and long term impact. The research method used is a qualitative approach with primary data collection techniques and secondary data, the research locus is in Cibeber District, Cilegon City. Based on measurements that the performance of the implementation of public service policies in public sector organizations Cibeber District Cilegon City has been running effectively. This can be seen from the policy output indicators consisting of coverage, bias, access, frequency, service delivery and program suitability with the need to show effective indicators even though the indicators of access to participation in policy/program socialization activities, mechanisms, procedures and procedures of the public get service. While the impact of service policy based on the initial impact, medium-term impact and long-term impact shows the performance of the implementation of service policy has been running effectively and in accordance with the vision and mission of Cibeber District, Cilegon City.
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References
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Aranningrum, W. (2013). Peningkatan Kualitas Pelayanan Pegawai Dengan Menggunakan Integrasi Metode Importance Performance Analysis (IPA) -Quality Function Deployment (QFD). Jurnal Administrasi Publik, V(1), 275–282.
Dwiyanto, A. (2002). Membangun Sistem Pelayanan Publik. Populasi, 13(1), 3–18.
Gladisa, F. W., & Susanty, A. I. (2014). Determinant Factors of Employee Satisfaction in the Performance Appraisal Based on Management by Objectives. In The 8th International Conference on Sustainable Collaboaration in Business, Technology, Information and Innovation.
Hariani, D. (2005). Analisa kebijakan pelayanan publik di kabupaten gianyar. Dialogue Jurnal Ilmu Administrasi Dan Kebijakan Publik, 3(1), 1–18.
Hidayat, T. M. (2016). Bunga Rampai Administrasi Publik, Akselerasi Peningkatan Kualitas Pelayanan Publik. In Bunga Rampai Administrasi Publik (pp. 51–63). Pusat Inovasi Pelayanan Publik Lembaga Administrasi Negara Republik Indonesia.
Khalil, S. (2012). Model for Efficient Service Delivery in Public Service. Journal of Public Administration and Governance, 2(3), 85–95. https://doi.org/10.5296/jpag.v2i3.2157
Lanin, D., & Hermanto, N. (2018). The effect of service quality toward public satisfaction and public trust on local government in Indonesia. International Journal of Social Economics, 46(3), 377–392. https://doi.org/10.1108/IJSE-04-2017-0151
M. Mahmudi. (2005). Manajemen Kinerja Sektor Publik. Yogyakarta: Akademi Manajemen Perusahaan YKPN.
Ombudsman, P. (2017). Laporan Hasil Inisiatif Ombudsman.
Peraturan Pemerintah Republik Indonesia Nomor 65 Tahun 2005 Tentang Pedoman Penyusunan dan Penerapan Standar Pelayanan Minimal. (2005).
Peraturan Pemerintah Republik Indonesia Nomor 96 Tahun 2012 tentang Pelaksanaan Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik. (2012).
Purwanto, E.A., dan Sulistyastuti, D. . (2012). Implementasi Kebijakan Publik: Konsep dan Aplikasinya di Indonesia. (Gava Media, Ed.). Yogyakarta.
Purwanto, E. A., Tyastianti, D., Taufik, T., & Novianto, W. (2017). Modul Pelatihan dasar calon PNS Pelayanan Publik (Revisi Feb). Jakarta: Lembaga Administrasi Negara Republik Indonesia.
Samodra, W., & Purbokusumo, Y. (1998). Peningkatan Kualitas Pelayanan Administrasi. Jurnal Kebijakan Dan Administrasi Publik, 2(2), 38–51.
Sedarmayanti. (2016). Manajemen Sumber Daya Manusia, Reformasi Birokrasi, dan Manajemen Pegawai Negeri Sipil. Bandung: Refika Aditama.
Spicker, P. (2009). The Nature of a Public Service. International Journal of Public Administration, 32(11), 970–991. https://doi.org/10.1080/01900690903050927
Sururi, A. (2014). Inovasi Kebijakan Publik (Tinjauan Konseptual dan Empiris). Sawala Administrasi Negara, 4(3), 1–14.
Sururi, A. (2019). Inovasi Kebijakan Organisasi Sektor Publik menuju Terwujudnya Good Public Policy Governance. Good Governance LAN Jakarta, 15(1). Retrieved from https://stialan.ac.id/jurnal/index.php/gg/article/view/96
Undang-Undang Republik Indonesia Nomor 25 Tahun 2009 tentang Pelayanan Publik. (2009).
Yulfikar. (2017). Bunga Rampai Administrasi Publik (Peningkatan Kualitas Pelayanan publik menuju Good Local Governance). (M. Witra Apdhi, Ed.) (Lembaga Ad). Jakarta.
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2020-01-01
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